Yes, you can. Kindly select "Pay upon Check-in / Pick-up" as long as the option is still available in the payment section at booking checkout.
We accept Bank transfer, Pay upon Check-in / Pick-up, ATM/ Debit cards secured by PayStack.
You'll find the payment policy in your booking confirmation, in the pricing section. This section also includes a price breakdown and the accepted payment methods.
Paying with another credit card is okay. Properties usually accept payment for a stay with a different card or cash.
Generally, the property is responsible for charging your card. If payment is instead handled by BookNaija.ng, this will be stated clearly in your booking confirmation.
A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the box during the booking process.
Non-refundable policy means a fee will be charged in case a booking is needed to be canceled by the customer while Free-cancellation means you can cancel a booking as long as you do it within the time frame specified by the property.
If there will be an extra fee attached then you should write it in the suggestion box, the company will file the cost receipt for you.
Sure, any cancellation fees are determined by the property and listed in your cancellation policy. You'll pay any additional costs to the property.
If you have a free cancellation booking then you don't have to pay any fee however, if it has a non-refundable policy you will need to pay the additional cost.
You can find this in the booking confirmation email sent to you while booking.
CORONAVIRUS RELATED SUPPORT
You can contact us at firstname.lastname@example.org or simply check the email sent to you after booking.
First of all log in to your account to see if it can be cancelled however, if it's non-refundable you need to contact the property owner.
You chose a policy when you made the booking on our platform. If that policy allows a change of dates or free cancellation, you're entitled to that.
The properties listed on Booknaija.ng who will do their best to meet your needs but is is also important that you state it clearly in the "Special Requirements" field in booking checkout.
Check your inbox, spam and junk folders if you still can't find it ask for help from our customer service representatives at email@example.com they will be happy to be of help.
Booknaija.ng will always send you a payment invoice after booking and you can also download it as pdf file. If you need additional invoice for your stay please contact the property directly.
It depends on the property's policy which may incur additional charges.
You can find information about it while booking or simply click on that particular hotel, tour or car rental service and read the information.
We give certain discounts to registered members as for children it depends on the service provider(except for special discounts we offer to children).
Additional costs for children, if any, aren't included in the reservation price. Check with the property directly to see if and when you'll pay for your child(ren).
A double room has 1 double bed and a twin room has 2 single beds. If a room is called a double/twin, it can be set up for either type. The property will do its best to accommodate your needs.
Yes you can make changes in your confirmation email or contact us at firstname.lastname@example.org
Not at all however, there should be proof of a formal consent to downlist it then register as a partner at https://booknaija.ng/partner
Yes we can, You can just send an email to email@example.com with information about the hotel. booknaija.ng support team will contact you a short while afterwards.
Sure but you have to get a consent from the management of that company first of all.
You can add as many as you want.
You can enter the basic information of the hotel (Name, address, phone number) and send us all other data by email later (firstname.lastname@example.org)
Each accommodation has its own meal policy, and if free meal(s) is included then it will be listed.
It includes all the facilities and resources stated in the receipt of payment any other thing asides that is an extra cost.
Depends on the selection being made. The price we show is determined by your choices.
This depends on the property and accommodation type, but it’s easy to see what’s included when you compare different options to book. Tax requirements changes.
No, we don't charge any fees at all.
BookNaija.ng provides the best available rates for the dates of your stay. It's not possible to have any further reductions on the price.
When making a booking, you can request for extra services in the request box.
We recommend contacting the property before you arrive to make sure they have what you requested for. You can find their contact info in the confirmation email and when viewing your bookings on your account.
Yes you can, we accept payment with debit cards and the payment gateway is secured by Paystack.
In this website we provide payment on arrival however, it depends on the hotel, car rental and tour management so you should read the details while booking.
Yes, but only if you have permission from the cardholder.
Yes it is secured you can check our privacy.
We accept Visa, Verve and Mastercard.
The charges is to validate the booking although it depends on the policy of the hotel, car rental retailer or tour provider.
Contact the service provider.
Check the Service provider 'facilities' or contact them.
If the hotel offers a shuttle service it will be listed under "Hotel Facilities," by "Services".
Read through the facilities provided for that specific service.
If the hotel provides a request to book parking space then you can contact them.
No, any damage caused by a customer is between the person and the management of the damaged property.
SECURITY AND AWARENESS
Social engineering is a tactic that scammers use. They pretend to be a trusted source to trick people into giving them sensitive personal data. Online scammers usually pose as well-known companies, then use a seemingly logical reason to ask for your personal data and payments.
Here are some security tips to keep you safe from online scams:
Scamming messages usually have spelling mistakes and convey a sense of urgency. Need to contact us? Open a new tab and go to our official website https://www.booknaija.ng
Get an email with a link? Hover the mouse over it to see if the URL looks suspicious, or if it's missing "https://" at the beginning
Remember: Booknaija.ng will never ask you to enter your credit card or gift card number via email, text, or phone.
BookNaija will never ask for your details on phone no matter the urgency, always try to contact us before replying any suspicious message.
If you suspect you have been scammed after doing a transaction please always feel free to contact us 24/7.
Ask of its possibility when you're about to check in.
Check the property's page rules.
The check in and check out time differs for each property so you should find out before getting there
If the room has a 'no smoking' policy then you need to make enquiries there.
Make a special request to the hotel or place of tour residence